Fraud & Security Specialist

JOB SUMMARY:

Serve as the contact for internal and external customers to resolve fraud and security situations. Works closely with management, notifying them of any reporting or compliance requirements.

PRIMARY RESPONSIBILITIES:

• Provide quality customer service to both internal and external customers.
• Performs bank fraud monitoring with various systems which includes; Yellowhammer and Fraud Detective, returns, large currency transactions, wire transfers, SMBonline, etc.
• Responsible for monitoring various reports such as Cash Detail report, Kite Suspect, OFAC tracking, and FinCEN searches.
• Responsible for following bank procedures with Garnishments/Levies.
• Responsible for monitoring high-risk customers.
• Ensures that annual security training for all bank employees has been completed.
• Works closely with Fraud & Security Officer, Operations Support Manager, local law enforcement agencies and other area banks involving fraud/security issues.
• Performs annual security audits.
• Assemble financial documents related to investigation findings or subpoena requests, including filing SAR's.
• Create and maintain logs, records, or databases of information about fraudulent activity.
• Process debit card fraud disputes

SKILL REQUIREMENTS:

• Excellent customer service and problem-solving skills
• Bank operations experience
• Ability to maintain high degree of confidentiality
• Professional written and oral communication skills
• Self-motivated, energetic
• Multi-task / Detail oriented
• Computer skills (Microsoft Word, Excel, Jack Henry)

PHYSICAL REQUIREMENTS:

This position requires the ability to stand for extended periods of time. The ability to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lbs. is also required. This position requires a working knowledge of computers, printers and general office equipment.

The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO STATEMENT:

Our company is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.